The NDIS Journey
Our commitment, at Miwatj Health Aboriginal Corporation, is to provide culturally safe supports to NDIS Participants from North East Arnhem Land. We empower NDIS Participants to make informed decisions about their life, and are led by our Board to provide services tailored for Yolŋu, by Yolŋu.
NDIS Services
Remote Community Connectors (RCC)
Miwatj Health are the proud recipients of the Remote Community Connector (RCC) Grant, funded by the NDIA. The RCC program provides cultural brokerage between the NDIS and NDIS Participants, where contextual interpretation and community knowledge supports Participants to make informed decisions about their NDIS supports. Miwatj Health provide RCC services in Nhulunbuy, Gunyungara, Yirrkala, Galiwin’ku and Milingimbi. If you require assistance with anything relating to NDIS, please visit your local clinic, email us at ndis_rcc@miwatj.com.au, or call on 8919 4740.
Evidence, Access, Coordination and Planning (EACP)
The EACP funding has amalgamated with the RCC funding this year and is now under the one program (RCC) at Miwatj Health. This program aims to support with NDIS education and eligibility and is the only EACP program in East Arnhem. If you would like to know more about the NDIS, or think you may be eligible for the NDIS, please get in contact at ndis_access@miwatj.com.au, or by calling 0476 483 102.
Support Coordination
Level 2 Support Coordination
Support Coordination is funded within NDIS plans to support NDIS Participants to understand and implement their NDIS Plan. Support Coordination is a Capacity Building support, aiming to empower NDIS Participants to manage their NDIS Plan independently. Support Coordinator act as NDIS Case Managers, and support with linking Participants with reasonable and necessary supports that are relevant to your NDIS goals. This may include helping to navigate mainstream pathways for you and your family.
If you would like to speak to the Support Coordination team, please email us at ndis_supportcoordination@miwatj.com.au, or call 8919 4740.
Level 3 Support Coordination
COMING SOON! Due to open intake in 2024
Specialist Support Coordination is available for Participants who require short-term support to manage a complex situation. This may include transitional support, exploring specialised accommodation or major changes to your support environment. A Specialist Support Coordinator will be qualified to provide a higher level of support and will use their experience to provide a quality service in your time of need.
Psychosocial Recovery Coaching
Psychosocial Recovery Coaching is a capacity building support, that aims to provide tailored support to Participants with a psychosocial disability. This support is provided by someone with Mental Health or lived experience and designed to help navigate your NDIS and Mental Health supports. If you would like to speak to us about Psychosocial Recovery Coaching, please email us at ndis_supportcoordination@miwatj.com.au, or call 8919 4740.
Community Based-Activities
Talk to our team about what services Miwatj Health can provide in your community.
- Transport
- Community Access
- Centre-Based Activities
Feedback and Complaints
Miwatj Health aim to provide high-quality NDIS Services, tailored to Participant’s individual needs.
If you wish to provide Miwatj Health with feedback or to make a complaint about our service, you can call 08 8919 4740 or email ndis@miwatj.com.au.
If you are not satisfied with our response, or do not want to complain to Miwatj Health directly, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via their website.
Confidentiality & Privacy
Miwatj Health may need to access and store your personal information to ensure we are providing the right services to you. Miwatj Health is bound by national legislation, organisation level policy and the NDIS Code of Conduct to protect and maintain your Privacy and Confidentiality. These parameters are in place to protect information relating to NDIS Participants, employees, Board Members and stakeholders. Miwatj Health’s Privacy Policy and practices may change from time to time, so we encourage you to speak to our team directly if you would like to remain up to date.
If you wish to get in contact, or make a complaint about our NDIS privacy practices, you can contact us on 08 8919 4740 or email ndis@miwatj.com.au.
Duty of Care
Miwatj Health have a duty of care to NDIS Participants. Duty of Care means to take all reasonable steps to avoid causing harm to another person. Duty of Care as outlined in the NDIS Code of Conduct requires NDIS workers to:
- Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- Respect the privacy of people with disability
- Provide supports and services in a safe and competent manner with care and skill
- Act with integrity, honesty, and transparency
- Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse
- Take all reasonable steps to prevent sexual misconduct.
Dignity of Risk
According to the NDIS, Dignity of Risk refers to “the legal right of people with disability to make decisions that involve risk”. Decision Making Support means “assisting, or supporting, a person to make a decision by giving them the tools they need to make the decision for themselves, and in doing so, safeguarding their autonomy”. If you would like to more information, you can visit the link here.
Mandatory Reporting
Miwatj Health are a proud Northern Territory based provider. In the Northern Territory, there are some mandatory reporting requirements in place to protect our most vulnerable people. If our team have concerns about your wellbeing, we may be required to complete a mandatory report to the appropriate department. This includes:
In addition to this, as a NDIS provider, Miwatj Health are required to notify the NDIS Commission of any reportable incidents, as defined on the Commission website.
