The NDIS Journey
Our commitment, at Miwatj Health Aboriginal Corporation, is to provide culturally safe supports to NDIS Participants from North East Arnhem Land. We empower NDIS Participants to make informed decisions about their life and are led by our Board to provide services tailored for Yolŋu, by Yolŋu.
NDIS Services
Remote Community Connectors (RCC)
Miwatj Health Aboriginal Corporation (MHAC) are a proud Remote Community Connector (RCC) Partner, providing cultural brokerage between NDIS Participants, the NDIA and other disability services. Our contextual interpretation and community knowledge supports Participants to make informed decisions about their health and disability journey. MHAC can also support with Participant safeguarding activities and the NDIS complaints pathway. MHAC provide RCC services in Nhulunbuy, Gunyungara, Yirrkala, Ramingining, Gapuwiyak, Galiwin’ku, Milingimbi and surrounding homelands. If you require assistance with anything relating to NDIS, please visit your local clinic, email us at ndis_rcc@miwatj.com.au, or call on (08)89391900 / 0476483102.
NDIS Access and Eligibility
As part of the RCC program, MHAC offer NDIS access support to test eligibility to the NDIS. If you would like to know more about the NDIS, or think you may be eligible for the NDIS, please get in contact at ndis_access@miwatj.com.au, or by calling 0476483102.
Support Coordination
MHAC offer various types of NDIS Support Coordination.
Level 2 Support Coordination
Level 2 Support Coordination is funded within NDIS plans to support NDIS Participants to understand and implement their NDIS Plan. Support Coordination is a Capacity Building support, aiming to empower NDIS Participants to manage their NDIS Plan independently. Support Coordinator act as NDIS Case Managers, and support with linking Participants with reasonable and necessary supports that are relevant to your NDIS goals. This may include helping to navigate mainstream pathways for you and your family.
Level 3 Support Coordination (Specialist Support Coordination)
Specialist Support Coordination may be funded for Participants who require short-term, capacity building support to manage a complex situation. This may include transitional support, exploring specialised accommodation or major changes to your support environment. A Specialist Support Coordinator will be qualified to provide a higher level of support and will use their experience to provide a quality service in your time of need.
Psychosocial Recovery Coaching
Psychosocial Recovery Coaching is a capacity building support, that aims to provide tailored support to Participants with a psychosocial disability. This support may be provided by someone with Mental Health or lived experience and designed to help navigate your NDIS and Mental Health supports.
If you would like to speak to the Support Coordination team, please email us at ndis_supportcoordination@miwatj.com.au, or call us on 0428672934.
Feedback and Complaints
MHAC aim to provide high-quality NDIS Services, tailored to Participant’s individual needs.
If you wish to provide MHAC with feedback or to make a complaint about our service, you can call 0889391900 or email ndis@miwatj.com.au.
If you are not satisfied with our response, or do not want to complain to MHAC directly, you can contact the NDIS Quality and Safeguards Commission on 1800035544 or via their website.
Confidentiality & Privacy
MHAC may need to access and store your personal information to ensure we are providing the right services to you. MHAC is bound by national legislation, organisation level policy and the NDIS Code of Conduct to protect and maintain your Privacy and Confidentiality. These parameters are in place to protect information relating to NDIS Participants, employees, Board Members and stakeholders. MHAC’s Privacy Policy and practices may change from time to time, so we encourage you to speak to our team directly if you would like to remain up to date.
If you wish to get in contact, or make a complaint about our NDIS privacy practices, you can contact us on 0889391900 or email ndis@miwatj.com.au.
Duty of Care
MHAC have a duty of care to NDIS Participants. Duty of Care means to take all reasonable steps to avoid causing harm to another person. Duty of Care as outlined in the NDIS Code of Conduct requires NDIS workers to:
- Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.
- Respect the privacy of people with disability.
- Provide supports and services in a safe and competent manner with care and skill.
- Act with integrity, honesty, and transparency.
- Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability.
- Take all reasonable steps to prevent and respond to all forms of violence against, exploitation, neglect, and abuse of people with disability.
- Take all reasonable steps to prevent and respond to sexual misconduct.
- Not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification.
Dignity of Risk
According to the NDIS, Dignity of Risk refers to “the legal right of people with disability to make decisions that involve risk”. Decision Making Support means “assisting, or supporting, a person to make a decision by giving them the tools they need to make the decision for themselves, and in doing so, safeguarding their autonomy”. If you would like to more information, you can visit the link here.
Mandatory Reporting
MHAC are a proud Northern Territory based provider. In the Northern Territory, there are some mandatory reporting requirements in place to protect our most vulnerable people. If our team have concerns about your wellbeing, we may be required to complete a mandatory report to the appropriate department. This includes:
In addition to this, as a NDIS provider, Miwatj Health are required to notify the NDIS Commission of any reportable incidents, as defined on the Commission website.
